Refund Policy

Attractive Digitizing, we are committed to providing high-quality embroidery digitizing, vector art conversion, and custom patch services. Customer satisfaction is our priority, and we promise to deliver accurate, production-ready files. Because our services involve custom digital work created specifically for each customer, our refund policy is outlined below.

Custom Digital Services

All embroidery digitizing, vector art conversion, and other related digital services are customized based on the specifications you provide. Due to the personalized nature of these services, completed digital files are generally non-refundable.

Free Revisions

If the delivered design does not match your original instructions, we will gladly revise the file at no additional cost until it meets the agreed-upon requirements. Free revisions apply only to the original order specifications and do not include new design requests or changes outside the initial scope of work.

Refund Eligibility

Refunds may be approved in the following situations:

• We are unable to complete or deliver your order.
• The delivered work contains significant errors caused by our team, and the issue cannot be resolved through revisions.
• A duplicate payment was made for the same order.
• Your order is canceled before work has started.

Depending on the circumstances, an approved refund may be issued as a full or partial refund.

Non-Refundable Situations

Refunds will not be provided under the following circumstances:

• The order has been completed and the final files have been delivered.
• You change your mind after work has begun or after delivery.
• Incorrect, incomplete, or inaccurate information was provided when placing the order.
• You request changes that differ from the original order instructions.
• The embroidery result is affected by factors outside our control, including machine settings, thread type, fabric, stabilizer, hooping, or machine operation.

Refund Processing

If your refund request is approved, the refund will be issued using the original payment method whenever possible. Processing times typically range from 5 to 10 business days, depending on your payment provider or financial institution.

How to Request a Refund

To request a refund, please contact our support team with:

• Your Order Number
• Your Name
• A detailed explanation of the issue
• Supporting screenshots or photos, if applicable

We review all refund requests individually and aim to respond within 2 business days.

Contact Us

If you have any questions regarding this Refund Policy, please contact us through the contact information provided on our website.

By placing an order with Attractive Digitizing, you acknowledge that you have read and agreed to this Refund Policy.